Acoustic is an email service provider offering email-marketing services to clients. The company operates in multiple languages and was unable to efficiently and accurately process bounced and returned emails. The company needed a way to deliver end-user replies and eliminate unwanted emails.
Extreme Messaging became involved with the project early on as the Acoustic platform was being developed. That allowed for the implementation of a response management solution for Acoustic with seamless integration. ResponseMaster operates as a completely-configurable, highly-scalable element of the Acoustic architecture. ResponseMaster processes all the multilingual and character-set bounce messages generated from around the globe. The use of ResponseMaster allowed Acoustic to invest resources in building an industry-leading electronic marketing platform.